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Empathy map - Coggle Diagram
Empathy map
What do they need to DO?
Firstly, my client and others need to have a positive mind around this problem in order to find a virtual solution.
My client needs to continue studying and side-by-side requires something that helps her socialize with her grademates and other grade students like one grade higher or lower.
What do they hear?
She hears many people talking about how the virtual schooling is hear to stay and will be here for another 3-4 months making her even more scared, and nervous for whats to come.
What do they see?
She sees other students easily talking during classes with each other which she is unable to do as she barely knows them.
She sees that her peers also create groups of classes where they talk about school and things in general, however she feels uninvolved because of lack of knowing them.
What do they say?
In one of the interviews, she mentions that "reaching out to students and communicating with students outside and inside of my class is very difficult".
She also said that this makes her feel very out of place, and uninvolved in certain activities.
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