ADKAR
Awareness
Influenced by perception of current state
Cognitive style affects how we perceive the need for change
The credibility of the sender and the organization affects the accept of the message
Misinformation / rumours can stall efforts
Awareness of the need for change is easier to create in the presence of external drivers
Desire
Based on the nature of change and WIFM
Influence by the way we see the organization
Influenced by our personal situation
Depends on what motivates us as people
Knowledge
Depends on our current knowlegde level
Influence by our capacity to learn
The availability of learning resources
The access to needed information
Ability
Physical abilities
Psychological blocks
Defined by our Intellectual capability
Time and resources
Reinforcement
Meaningful to the person recognized
Associated with actual accomplishments
Absence of negative consequences for desired behaviour
Accountability mechanisms in place
How to:
Brainstorm and discuss key messages with team to create common understanding
Communication to employees based on well developed comms strategy
Direct participation of the sponsor
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How to:
Active sponsor participation
Building coalitions with key business managers
Communicate directly to employees and create energy and hope
Monitor and support change readiness
Employee engagemnet
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How to:
Formal training
Job aides (on the job training)
One on one coaching
Peer groups and forums
How to:
Day to day involvement of supervisors to create safe learning spaces
Access to subject matter experts
Performance monitoring and continuous improvement
How to
Celebration and recognition
Rewards
Hands on exercises
Feedback from employees
Audits and performance measurement
Accountability