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communication - Coggle Diagram
communication
written communication- interaction that makes use of the written word.
emoticons
note taking
reports
letters
faxes
emails
cues in verbal exchange - indicate the speaker is expecting a response or reaction
body language
use of intonation
nodding
summarising / paraphrasing
questioning techniques different ways questions are presented to individuals
closed
open
probing questions
response time
body language- used to express or convey the information
body position
seating position
facial expressions
hand gestures
interpersonal skills- the ability to communicate or interact well with other people.
verbal conversation
lip reading
signing