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Cancellation - Coggle Diagram
Cancellation
I want to cancel this order and get a refund
Sorry to know that. Definitely I will help you with the refund process. May I please know why you want to cancel it?
I have read poor reviews of your website and I'm not interested anymore
As a worldwide activity, reviews are mostly left by the competitors for obvious purposes. Please be aware that we are No.1 service provider in this industry and it is our service level which has helped us leading the chart.
Order saved
I have done my work. I don't need it anymore.
10% deadline is consumed
We respect your decision however cancelling an order is an opportunity loss for the expert. Hence I would like to inform that there will be a 25% cancellation charge of the order value + work done so far will be shared by the expert and similar proportion shall be charged. Hence I can see you've paid
so after 25% of the order value, the remaining amount is _
. I'm asking the expert to stop working with immediate effect and he will report to us what has s/he done by now. Basis the same, a final refund amount shall be informed to you.
Refund process to be informed
10% deadline is not consumed
We respect your decision however cancelling an order is an opportunity loss for the expert. Ideally there is a 25% cancellation charge. But I see you've booked this recently so I'm getting it refunded with no cancellation charge.
Refund process to be informed
I have only 20mins. left and you still haven't delivered
I can see a delivery will happen anytime now
Order saved
STILL AWAITING ALC - CHECK WITH THE TEAM FOR THE DELIVERY AND CHECK WITH THE CUSTOMER FOR EXTENSION
Extension possible
Order saved
Extension not possible - Tell the customer to wait for final mins. and if it is not delivered then it will be refunded anyways :- Why to take the blame of cancellation
Proceed to refund
Potentially a No Tutor case as per Ops
Tell the customer to wait for a final time and if the order is not delivered until then it will be refunded anyways. So educate the customer to wait for last mins. and let it not become a cancellation
Arrange an update which will most probably move into refund
Refund process to be informed if allowed by Ops