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LU6 - ATTITUDES AND JOB SATISFACTION - Coggle Diagram
LU6 - ATTITUDES AND JOB SATISFACTION
Attitudes
Components
Cognitive
Affective
Behavioral
Major Job Attitudes
Job Satisfaction
How to measure?
Single global rating method (1 question/1 answer)
Summative score (Many questions/1 average)
Are people satisfied in their jobs?
Causes of Job Satisfaction
Pay influences job satisfaction only to a point.
Personality can influence job satisfaction.
Outcomes of Job Satisfaction
Job Performance
Organizational Citizenship Behaviors
Satisfaction influence OCB through perceptions of fairness
Customer Satisfaction
Less Absenteeism
Less Turnover
Less Workplace Deviance
One of the primary job attitudes measured.
Job Involvement
Psychological Empowerment
Organizational Commintment
Continuance Commintment
Normative
Affective
Perceived Organizational Support (POS)
Employee Engagement
Summary and Managerial Implications
Managers should watch employee attitudes:
Managers should try to increase job satisfaction and generate positive job attitudes
Focus on the intrinsic parts of the job: make work challenging and interesting
Global Implications
Is Job Satisfaction a U. S. Concept?
Are Employees in Western Cultures More Satisfied With Their Jobs?
Leon Festinger
Behaviour follow from attitudes
Attitude follow from behavior
Cognitive Dissonance
Incompatibiltiy between attitudes and behavior
To reduce uncomfortable gap
Summary and Managerial Implications
Managers should watch employee attitudes
Managers should try to increase job satisfaction and generate positive job attitudes
Focus on the intrinsic parts of the job