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MANAGING KNOWLEDGE WORKERS - Coggle Diagram
MANAGING KNOWLEDGE WORKERS
K-WORKER
WHY?
Office/work equipment upgraded.
New Job creation/ Market demand.
Managers have not only the responsibility of delegating duties, but they also have the responsibility of distributing these duties to their particular departments and staff.
WHAT?
Rising price of brains because the workers are measured by the result they achieved.
Education is the most important.
Fundamentally alters the nature of work & agenda of management.
WHAT?
Defined as high-level workers who apply theoretical and analytical knowledge, acquired knowledge through formal training to develop products of service.
Able to solve complex problem or develop new product of services in their level of expertise.
They think for a living, focus more on quality than quantity.
CKO VS CIO
CIOs and CKOs have different strong suits.
Most CIOs are swamped with work, and should not be expected to add the ambiguities of the CKO role to their job description.
CHIEF KNOWLEDGE OFFICER
WHAT RESOURCES AND SUPPORT DOES A CKO REQUIRE?
Top-level sponsorship is by far the most important resource.
It is the quality, rather than quantity, of resources that CKOs stress.
A CEO or executive team needs to understand the level and nature of resources that a CKO requires to do his or her job.
TYPICAL CKO PROFILE ATTRIBUTES
Goal-oriented and interested in change, yet neither naive nor driven by self-glorification.
They have a mission but are balanced.
Willingness to try new things or different approaches.
CKO's outlook or mindset needs to be broad.
Receptive to their own and others' feelings and enjoy abstract or imaginative thinking.
WHAT ACTIVITIES DO THEY PERFORM?
CKOs spend a lot of time walking around the organization looking for their knowledge champions.
Making employees aware of the nature and value potential of knowledge.
Selling the concept of knowledge management to both corporate and line local management.
To articulate a knowledge management program.
IS THE ROLE OF CKO LIKELY TO ENDURE?
Some knowledge projects are certainly long-term, especially those that require implementing a fairly comprehensive technology infrastructure.
Three to five years seems to be the minimum necessary tenure.
DOES KNOWLEDGE MANAGEMENT REQUIRE A CKO?
Economic realities and competitive edge factors play a large role.
Only if your organization is serious about implementing a knowledge management program.
CKO VS CIO
CIOs are oriented toward directing a function, rather than initiating and leading a team in transition.
CIOs have distinct responsibilities where a CKO exists, there is also likely to be a CIO, but the corollary is not true.