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Efficient Run team - Coggle Diagram
Efficient Run team
Organization / Operating model
Alignment
Business
Dev
Regions
Infrastructure
Infrastructure
Production practices
Steering
Tooling
Monitoring
Reporting
Operating models
Blueprints
Current
Transition
Target
Follow-the-Sun
Autonomy
People
Carreer Path
Sourcing
Dedicated recruitment / selection tests
Include Support team members in soucing selection
Partnership with engineering school
Attraction initiatives
Mindset
Transparency
Reactivity
Service oriented
Engagement
Accountability
Skill matrix
Engagement
Leadership
Practices
Process
ITIL customized to the organization
Documentation
Process for dummies
Incident Management
Major Incident Management
Request Management
Problem Management
Change Management
Configuration Management
Operations Management
Service Management
Events Management
Asset Management
Client Relationship Management
User Survey
SLA
Business documentations
Communications
VIP feedback
Escalation
Tooling
Communication channels
Referentials
ITSM
Monitoring
Méthodologie
Agility
Daily Whiteboard
Retro
Demo
Product Owner
Continuous Improvement
Automation
Scripting
RPA
Chatbot
SelfCare Portal
Business Process / Chain approach
SLA
Monitoring
Reporting
Communications
Reporting
Governance
Supervision
Major Incident Management
Problem Management
Change Management
Pratices
Fairs
Chapter
League
Business
Infrastructure
Run
Domain
Ecosystem
Business
Vision defined and shared
Value Production
Objectives defined and shared
Top management
Mindset
Budget
Engagement
Build
RACI
Professionalization
Roles
Support Leader
Client Relationship manager
Service Delivery manager
Release gatekeeper
Practice Leader
DevOps
SRE
Upskilling
Dedicated expertise program
T-Shape model
Onboarding
Live my life
License to production
Training paths
ITIL certification
Value Run job