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Topic 7 : K-Creation - Coggle Diagram
Topic 7 : K-Creation
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KM TOOLS
3)Distance Learning
There are a variety of ways to educate members of your organization virtually rather than relying on travel into "in person" seminars. Save time and money by considering technology that can simulate a physical classroom, electronic modules, and real-time lectures and synchronous sessions.
(4) Intranet
An intranet is a centralized electronic repository of information (typically accessed via computer on a company's network with a browser based for interface.
- There is unlimited potential for the uses of intranets including access to static information like HR forms, work product, and online resources
(2) Extranet
The users are specific clients who want an immediate tie to the company, the information it has, and their work with the company.
(1) Asset Management
- doing the proper analysis of the portfolio's worth can bring one of the strongest immediate returns on investment as a knowledge management project.
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Leveraging Knowledge
- Enhancing organizational intelligence by creating a system that enable people/workers to improve their work processes in order to expand their quality of work life.
- Primary role that computing has to play in knowledge management is therefore that of storing, which includes searching, retrieval, and networking
10 ideas
- From machine to the mind
- Collaborative synergy
- Real knowledge, not artificial intelligence
- Conversation as a medium of thought
- Sources and originators, not just information
- Decision support
- Flexibility and scalability
- Pragmatism not perfection
- The user is king
- Ease of use
The 10-Step KM road map
Phase 2: KM Systems analysis, design, and development
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Phase 3: Deployment
Phase 4: Evaluation
Step 10: Real-options analysis of returns and performance
- Understand how to measure
- Calculate ROI for KM investments
- Decide when to use benchmarking as a comparative knowledge metric
- Use quality function deployment for creating strategic knowledge metric
Step 8: Deploying with results-driven incremental (RDI) methodology
- Understand the need for a pilot KM
- Identify & isolate failure
- Understand the KM life cycle
- Understand the scope
- Decide when to use prototypes & when not
- Convert factors to processes
Step 9: Leadership issues
- Understand the role of CKO, whether there is need or not
- Enable process triggers
- Plan KM using the knowledge evangelist
- Manage & implement cultural & process changes to make your knowledge management system as well as your management strategy succeed
Step 3: Designing the KM architecture, and integrating existing infrastructure
- Comprehend various components Infrastructure
- Identify internal & external knowledge source feeds that must be integrated
Step 4: Auditing and analyzing existing knowledge
- Assemble a preliminary knowledge audit
- Identify your company’s existing knowledge
- Identify your company’s K-spot
- Choose strategic position for your KM system that is in line with the strategic gaps identified in step 2
Step 5: Designing the KM team
- Identify key stakeholder: IT, management, and end users; mange their expectations
- Identify sources of requisite expertise
- Identify critical points of failure in terms or unmet requirements, control , management buy in,& end user buy-in
- Balance the KM team’s constitution- organizationally, strategically,& technologically
Step 6: Creating the KM blueprint
- Customize the details of the seven layers of the KM architecture to your company
- Understand & incorporate the seven key user interface (UI) considerations
- Position & scope the KM system to a feasible/practicable level where benefits exceed costs
- Make the build or buy decision & understand the tradeoffs
Step 7: Developing the KM system
- Develop the interface layer. Create platform independence, leverage the intranet, enable universal authorship , & optimise video & audio streaming
- Develop the access & authentication layer. Secure data, control access, & distribute control
- Develop the collaborative filtering & intelligence layer , using intelligent agents & collaborative filtering systems. Looking options to buy intelligent agents versus easy & free tools that can be used to build your own
- Develop & integrate the application layer with the intelligence layer & the transport layer.
Benchmarking
- the process of comparing one's business processes and performance metrics to industry bests and/or best practices from other industries.