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3.5 Business systems - Coggle Diagram
3.5 Business systems
SOP (standard operating procedures)
Document that provides a step-by-step instructions on how to perform a particular business activity
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Reduction of errors
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Readiness for the future
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simplify performance and management
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save training cost
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quality and consistency of your product
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SOP needs to be updated regularly
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Restrictions could lead to inflexible practice and lack of innovation
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Too much time spent on admin that job
MIS (management information system)
This is where all the information is brought together for a business, to provide measurements for a departments or company's performance.
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Helps you analyse trends
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Makes control easier
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can help decision-making
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increased productivity
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Expensive for creating and installing system
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poor design which does not meet current/furture needs
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security issues
CRM (customer relationship management)
Strategy for managing a company's relationships and interactions
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Improves customer service, build customer relationships
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greater staff satisfaction
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cost saving
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Increased profitability
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software issues:limit on data storage/email size
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lack of training can lead to poor/incorrect data entry
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integration difficulties with other system in the organisations
Helpdesk
This is a place that a user of information technology can call to get help with a problem.
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Better problem resolution timing
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improved customer relationship
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strengthen brand image and reputation
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Boosted productivity
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Cost to set up (hardware,software,staffing)
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Issues with availability of help desk (need 24 hours)
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cost of buying help desk services from external sources