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Service Innovation - Coggle Diagram
Service Innovation
The Evolution Of Service Innovation Research (Carlborg et al, 2004)
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Service Innovation - A Service Dominant Logic Perspective (Lusch & Nambisan, 2015)
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Types Of Innovation
Open Innovation: Research Practices And Policies (Henry Chesbrough et al, 2018)
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Disruptive Technologies: Catching the Wave. Journal of Product Innovation Management, (Bower, J.L., & Christensen, C.M., 1995).
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Capabilities for managing service innovation: towards a conceptual framework (Pim den Hertog, Wietze van der Aa, Mark W. de Jong, 2010)
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Service Blueprinting - A Practical Technique: For Service Innovation (Bitner et al, 2008)
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