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Chapter 6 : Designing Quality - Coggle Diagram
Chapter 6 : Designing Quality
6.1 Linking customer needs to Design, Production & Service
must consider the quality dimensions that are important to the customers.
Example: in online system quality
Customer might has high expectation on content, accuracy, ease of use, timeliness, aesthetics and security
The great way to link -via empowered employees
6.2 Concept Development and Innovation
The process of applying scientific, engineering and business knowledge to produce basic functional design that meets both customer needs and manufacturing or service delivery requirements
Related to innovation and creativity
6.3 Design for product and service
Idea generation
Preliminary concept development
Product or process development
Full-scale production
Market introduction
Market evaluation
Objectives of QFD
Enable company to organise and analyse relevant information associated with its product or service
Preventive action rather than reactive action
Fulfils customer needs and wants