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JOB - Coggle Diagram
JOB
USING E-MAIL
Learning objectives
To evaluate benefits and shortcomings of email and memo
To consider the audience
To make aware of inappropriate uses of email
To present email etiquette
To practice email writing as a process
To classify transactions in email writing
To present general tips
Email writing as a rhetorical act
Subject
Audience
Purpose
Persona
Write to think
What are some of the typical subjects you address in your business writing?
Who are some of the audiences to which you write on the job?
What are some of the purposes you have for your written communication?
What are some of the voices or personas you have to use while writing in your office?
Use e-mail
To speed up communication
For brief and simple responces
Content and organization
Your document will be most successful if it matches the reader’s expectations
Three common expectations
Get to the point
Be as simple as possible
Use passive and active voice appropriately
SOCIALISING
Boss
Good boss
Be thankful but cautious
Keep the relationship professional
Incompetent boss
No matter how bad the boss, remain professional and respectful
Abusive boss
Behavior is based on low self-esteem
Do your best with the situation
Employees have rights against discrimination and harassment
Colleagues
Be friendly to all
Be respectful to all
Be cautious
Personal accountability
Be on time
Do not take sick leave when well
Do what is expected
During work hours, work
COMMUNICATION
Forms
speaking
Responding
Questions
Writing
Qestures
Touch
Broadcasting
Effective communicative skills
Eye contact and visible mounth
Some questions
Encouragement to continue
Summarising what has been said
Smilinf face
Checking for understanding
Silence
Body language
Barriers of effective communicative
Time
Language
Noise
Distractions
Put down
Lack of interest
Disability
Discomfort with the topic
Distance
Other people
Too many questions
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