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SAAS - Adoption Framework - Coggle Diagram
SAAS - Adoption Framework
Be proactive about Data
Approach
Data collection and validation
Availability - enough is enough?
Validation - data sanity
Experimentation
Multi-arm bandit
Email experimentation - time sent, subject, name in subject, more.
Web experimentation, SEO
Google page speed, and more.
Product health Score
Features released month over month
Key KPIs for tracking health of product - Week over week
New vs Returning customers usage over time
Features usage from Go live, and Adoption phase
Product engagement score - Usage x weightages
Configuration scores
Analysis
Go Live - Power, Active, Dead, Dormant
All time - P, A, Do, D
List of top users - multi-dimensional modeling
Full Story behavior tracking based on this