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Gladwell Engineering - Coggle Diagram
Gladwell Engineering
Ops Team
Dispatch Field Engineer
Case Resolve log report in CRM
Need In-house Repair
Dispatch Van for pickup
Machine in workshop
Repair completed
Log report to CRM for billing
Dispatch Van for delivery
Field Engineer Login to CRM to Close Case
Call Center
Open Case in CRM
Case Resolved Log report in CRM
Case Unresolved
Transfer to Ops
Finance Department
Generate Invoice in ERP
Email invoice to Customer
Payment made
Sales & BD