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Conflict Handling Contingencies - Coggle Diagram
Conflict Handling Contingencies
Problem solving
best approach in dealing with conflicting parties
collaborate,
Best when: Interests are not perfectly opposing
Problem: other party take advantage of information
Forcing
Power-oriented approach – higher in the hierarchy, control
resources
Best when; you have a deep conviction about your position
Problems: relationship conflict, long-term relations
Yielding
Opposite from forcing
Best when;
other party has much more power, issue is much less
important to you than other party
Problem: Increases other party’s expectations
Avoiding
May not bring any long-term benefits
Best when:
relationship conflict is high,
conflict resolution cost is
higher than benefits
Problems: doesn’t resolve conflict, frustration
Compromising
No distinct winner or loser, address issues directly, may use third party to manage conflict:
Best when:
Parties have equal power
Parties lack trust/openness
Quick solution is required
Problem: Sub-optimal solution
where mutual gains are possible