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Chapter 5: Knowledge Transfer And Knowledge Sharing - Coggle Diagram
Chapter 5: Knowledge Transfer And Knowledge Sharing
Transfer & Exchange
: Knowledge transfer and exchange occurs through "linkage and exchange" which includes the interaction, collaboration, and exchange of ideas.
Technology Based
Internet, Intranet, Extranet
Internet
: A global network of interconnected networks
Intranet
: A private enterprise network that uses internet and web technologies for information gathering and distribution within an organization.
Extranet
: a community of interest created by extending an intranet to selected entities external to an organization.
Data Warehouse
The main respiratory of the organization's historical data, its corporate memory.
Contains
Aggregate data suitable for decision making
The raw material for management's decision support system
The critical factor leading to the use of a data warehouse is that a data analyst can perform complex queries and analysis on the information without slowing down the operational systems.
Groupware
Programs that help people work together collectively while located remotely from each other.
Categories
Email and electronic bulletin boards
Computer conferences
Group decision support systems
Tools
E-mail
Voice Mail
Faxing
Web Publishing
Bulletin Board Systems
Allowing users to
Coordinate with each other's schedule
Identify and isolate steps in the work process
Find, assess, and interact with organizational knowledge
Identify and explore linkages between coworkers
Develop and broadcast new knowledge
Share and manipulate digital objects
Easily orient themselves among coworkers in the virtual environment
Non-Technology Based
Best Practice
'Original knowledge' also refer to examples and cases that illustrate the good use of knowledge in developing cost-effective and sustainable survival strategies for improvement and income generation. In the process of collecting info- not interested in the details of the original knowledge itself, but in the ways that knowledge has been adapted, applied, and disseminated.
There is technique, method, process, activity, incentive or reward that is more effective at delivering a particular outcome than any other technique, method, process, etc.
Corporate Storytelling
Gaining increasing recognition as a mechanism for sharing learning. Enables other to learn, makes sense of their world, explore decision processes and mobilize their own efforts and potential.
To understand and appreciate what their organization stands for, workers need to hear from their leaders directly, clearly, consistently and often. They need to hear about the organization's people, its values and its history. They need to understand what it takes to succeed.
Communities of Practice
Group pf people with common interests / Group of professionals, informally bound to one another through exposure and embodying a store of knowledge. Help reduce the barriers created by the organizational structures, political silos, distance or employer. Some of them may be temporary or permanent.
Significant to source of influence in an organization as to enhance organizational strategy and innovation, develop better practice, support and teach members and instill a philosophy of learning and sharing in their larger business community.
Characteristics
Multifunctional group that incorporate diverse viewpoints, training, ages and roles: Have variety of tacit knowledge, skills, expertise, experiences, intuition.
Enacting a common purpose by engaging in real work, building things, solving problems, delivering service: shared similar objectives and goals in accomplishing projects (KM)
Using real tools: real communication with the help of ICT tools
Developing intellectual property, knowledge and firm culture: breakthrough, highly innovative/creative, nurturing the ability and capability
Internal knowledge and new skills: within the firm, continuously developing and acquiring skills and expertise
Making lasting changes in the people: creating paradigm and insights towards improvement of individual and groups
The competency that they embody: highly competent in a particular area
Ways for the Manager to Manage the COP
Recognize them and their importance
Give them the resource they need
Fertilize the soil, but stay away from the actual husbandry