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Dialogflow 1 - Coggle Diagram

- - - - with VPAs (virtual personal assistants)
      - by speech and other modalities
  - - - convert audio to words
      - recognize, generate words, do not understand
    - - convert words to meaning
      - make sense of words
    - - decide next system action: dialog? task? can I process that?
      - we build it
      - back and forth
      - infinite depth (unlike command-and-response)
    - - convert meaning to words
        
        confirmation (task) or request for more info
    - - convert words to audio
      - give back to voice agent
  - - - have forms/appearances, appear on screen
        
        video game characters
        
        facial experience
    - - physical robots in HCI lab
    - - "always on": Google Home, Alexa
    - - customer service / call a service
    - - translate into action
      - action back into words
- - - - agent settings
        
        General: time zone, API, log setting, delete agent,
        
        export agent
        
        change voice language, speed
      - intent
      - entity
      - knowledge
      - integrations
      - fulfillment
- - - - smalltalk, greeting
      - direction
      - price_inquiry
      - purchase
    - - Defaults
        
        default fallback intent: on intents not recognized
        
        cannot hear user
        
        unable to parse what user says
        
        can provide training examples of things of negative examples
        
        link that to default fallback intent
        
        default welcome intent: "Hello"
        
        use this to test
        
        Create intents (Pickup Command)
        
        start with training phrases
        
        at least 10
        
        can you get ...?
        
        Please get ...
        
        Pick up ...
        
        agent will analyze and extract some parameters
        
        Test using default WELCOME intent
  - - - allow specificity of requests, without exploding intent space
      - intent based around an entity
      - e.g. intent: weather inquiry; entity: Seattle, today
      - parameters into intent
      - e.g. things robots can pick up
    - - "Object"
        
        cube (box)
        
        container (box, bin)
        
        sphere (ball)
        
        screwdriver
      - allow automated expansions
        
        Dialog extrapolate (推测) to new objects
    - - explicitly tagged if not automatically detected
      - select "cube" -> parameter name: object; entity -> object (values)
    - - require user to provide some entity (e.g. object to pick)
      - make it "REQUIRED"
      - specify how agent should response in "PROMPTS"
      - Tweak intents for required entities
        
        remove entity from prompt if it is too general
        
        remove "grab this for me"