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Effective Verbal Communication - Coggle Diagram
Effective Verbal Communication
Equally
tone
words
non verbal communication: body language
actions
facial expressions
hand gestures
posture
speaker
clarity of speech
calm and focused
polite
respond to listener
pace
sharing information with others
listener
calm and focused
polite
be prepared to listen
keep an open mind
think about the big picture
avoid distractions
be objective
first impressions
how they behave
What you have heard from others
how they sound
how they look