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Chapter 5 Emotions and Moods, Affective Events Theory - Coggle Diagram
Chapter 5 Emotions and Moods
Dimensions of Mood
Positively affectivity
Negative affectivity
Sources of Emotions & Moods
Personality
Days of the week or time of the day
Weather
Stress
Social Circle
Sleep
Exercise
Age
Gender
Implications of emotions & moods in the workplace
Emotional Labor
Higher when job requires less display of emotions
Surface acting- hide inner feelings& emotional expression
Emotional Labor across cultures
Some expect to display neutral emotional demeanor
Other allow emotional expressions
Emotional Constraints in Emotion
Cultural Influences
Indonesians are more expressive than Malaysians
Jap & Chinese has less intense emotions
Indonesian& Italians are more intense
Organizational Influences
The place a person work influences their mood
Work Environment 'mood'
Affective Events Theory
Challenges
Difficult to display expected emotions accurately
Emotional Dissonance
Job Satisfaction
Job Context
Supervisor
Career Progress
Co-Workers
Working Conditions
Increases Customer Satisfaction
Affects Performance
Organization Commitment
Affective
Continuance
Emotional Intelligence
Ability to perceive & express emotions
Assimilate emotion in thought
Understand with emotion
Regulate emotion in oneself & others