It consists of seriously analysing whether there is a willingness to do whatever is necessary to undertake and maintain this process properly.

Managers have to devote time and resources, guide administrative management, accept all concepts and principles

Some of the actions recommended at this stage are: Develop an intense program of dissemination of concepts and philosophy of quality to internalize it in people as a means of achieving their involvement and commitment.

In this phase will be started the improvement processes with the participation of the improvement teams, WISH for this moment have been sufficiently trained in improvement techniques and problem solving.

This phase will continue to develop improvement processes and continue training in more advanced quality techniques.

It is that its application can help to improve weaknesses and strengthen the strengths of the organization.

The pursuit of excellence comprises a process of accepting a new challenge every day.

The improvement process is an effective means of developing positive changes that will save money

This process also involves investing in new, more efficient high-tech machinery and equipment

Management is responsible for enunciating the company's philosophy, company goals, measurable goals and strategy for change.

A process must be established that identifies the most critical problems, determines their causes, and finds solutions.

Voluntary: The circles are not imposed, it is each worker who decides whether or not to participate.

Remuneration: The time workers spend in circles is paid for by the company.

Participation: even if the boss is part of the group, it is not he who makes the decisions, it is the group that does it.

Training: Members should receive ongoing training so that they can participate appropriately

Commitment: The management of the organization must be committed to the circles and must provide the necessary assistance and advice to the groups.

Periodicity: They meet at fixed intervals, ideally once a week.

Size: Must have minimum 4 and maximum 15 members, the ideal number would be located near 8.

Permanence: circles are not structured to fix problems then disjointed, they must remain in time

Improve quality through the mentalization of the organization in the work well done and in the need to continuously improve processes and actions.

Generate a better working environment, fostering spaces of participation and dialogue, in which the worker participates in decision-making and proposes solutions.

Improve communication horizontally and vertically in organizations, i.e. both between workers and between workers and directive and vice versa.

Teamwork refers to the series of strategies, procedures and methodologies that a human group uses to achieve the proposed goals.

The team is the set of assigned or self-assigned people, according to specific skills and competencies

Have a sense of responsibility to meet the goals

Have the capacity for self-determination, optimism, initiative and tenacity.

Being able to build satisfactory relationships with team members

Classify the impact of alternatives by studying which problems they eliminate.

Evaluate customer satisfaction by eliminating alternatives that reduce it.

Calculate the total annual costs (sum of the above).

Revise los datos y clasifique las alternativas según el orden relativo de importancia.

The organization must make creativity a way to solve and prevent problems, meet new needs and requirements of internal and external customers.

It refers to radical contributions or large changes made <br>soradically by specialists in the respective subjects

The features that have in common the previous Seven Tools of C.C. is that they are all visual and have the form of graphics or diagram.

It is a special format constituted to collect data easily, in which all the necessary articles or factors are previously established

This is a method that allows you to find the source of a problem by studying separately each component in a set.

it is the easiest way to define whether or not there is an effect relationship between two variables and how firm this relationship is, such as height and weight.

Presentation of data in an orderly manner in order to determine how often something happens.

This diagram is also known as a fishbone diagram, by its shape; as Kaoru Ishikawa diagram

this is a graph where various data classifications are organized in descending order, from left to right by means of simple bars after the data has been collected to qualify the causes.

3. Various Methods of performing statistical estimates and tests.

Productivity can be defined as the relationship between the quantity of goods and services produced and the amount of resources used.

Productivity assesses the system's ability to produce products that are required while at the same time the degree to which the resources used are leveraged, i.e. value added.

Having an adequate design of customer service is premise to work for an adequate business competitiveness.

An organization, whatever the activity it carries out, if it wants to maintain an adequate level of long-term competitiveness

The ability of a public or private organization, whether lucrative or not, to systematically maintain comparative advantages that enable it to achieve, sustain and improve a certain position in the socio-economic environment.

Internal failures: They occur before the sale is made, i.e. the product has not reached the customer.

External failures: External failures occur when the product has already been sold, it is already in the hands of the customer.

Tangible costs: these are those that are objectively calculated and easily translated into money.

Intangible costs: their calculation is subjective, they are not easily quantifiable.

This technique uses the account list or ledger of the company, division, or department to locate the accounts that

This technique is basically used to calculate the cost of having positions whose only activity is based on correcting or amending the defective.

It includes the calculation of man-hours and other expenses involving a task specifically aimed at detecting

This technique is particularly useful when there are multiple incidents.

The deviation from the ideal can be used to compare how much energy or raw material a process is currently consuming, against the amount for which it was designed to consume.