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TOPIC 5 DESIGNING CUSTOMER SERVICE, The Concept Of Counter Service, Client…
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Client Charter
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A written commitment by organisation in the provision of outputs of services which are of quality, fast, efficient and tailored to meet the requirements of customers.
The Moment Of Truth
MoT is the moment when a customer first comes in contact with the people (employee of a company), people, systems, procedures or products of an organisations.
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5 Main Characteristics
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Accurate, familiar 7 informative notice board
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