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LECTURE 6: Paradoxes of constant connectivity - Coggle Diagram
LECTURE 6: Paradoxes of constant connectivity
The autonomy paradox:
The implications of mobile Email devices for knowledge professionals (Mazmanian)
Autonomy
Tension between personal autonomy & professional commitment
Increased flexibility vs. reduced ability to disconnect
More autonomy:
increased performance
Increased motivation
More control over workers
Autonomy paradox
/ Double-edged sword:
Mobile communication tech. increases flexibility in work (where, when, how)
Use of device also increased expectations of availability, shifting norms of engagement
Blurring temporal boundaries
Increased stress
Longer working hours
Reduced downtime
Devices enhanced flexibility, control, competence
Norm of continual connectivity and accesibility
Concequences of use
Sharing assumptions
Raising expectations
Escalating engagement
Increasing stress
Responses to collective consequences
shifting norms
spiral of escalating engagement and diminishing autonomy
Rationalizing compulsion
The connectivity paradox
: Using technology to both decrease and increase perceptions of distance in distributed work arrangements
Use of ICT
Reduced distance via technology: riks of losing
work life balance
focus on work without destractions
the flexibility
desired distance due to overuse ICT
To focus on work
Create appearance of work
Decrese the percetion of distance
Regulate visibility: strategically create an effect of distace
People in the office percieve that teleworkers are:
Disconnected
Not reliable
Inaccessible
Teleworkers must
manage perceptions
of their distance
threatens reasons people telework
Compensate by increasing communication
Perpetual connectivity
Negative effects of distance:
Difficult to establish interpersonal bonds
Inability to acces task-related info
Lack of common ground
Trouble recognizing and abating conflict
Problems of temporal enterainment
Not able to overcome distance problems:
Higher levels of absenteeism
produce lower quality output
Connectivity Paradox:
Individual level
Opportunity for perpetual conncectivity
ICT provide connectivity to conduct work
Organizational level
Desire to increase connectivity for more office feeling
individuals disconnect to escape office demands