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LECTURE 5: Organizing new labor relations - Coggle Diagram
LECTURE 5: Organizing new labor relations
Algorithmic labor and information asymmetries: a case study of Uber's drivers (Rosenblat)
What uber promises:
Flexible employment
Entrepreneurship
Power assymetries and Pay rates
Blind passenger acceptance & minimum fares
Surge pricing & Algortihmic management
Assymetries between platform owners and service providers
Information management & Related labor
Information assymetry
drivers are not empowered to negociate terms
No mangagerial person to mediate frustrations
Driver ratings and surveillance
Platfroms creating expectations
Mediationg power of rating system
Passenger as middle managers
Homogenization effect
Must provide standardized service
Thriving in the Gig Economy (Petriglieri)
Navigate these tensions:
Personal
Social
Economic
4 strategies:
Routines
Enhance focus and performance
Sense of order and control
Purpose
Bridge between interest and needs in the world
Taking work that connects to pupose
More confidence
Place
Protection of outside destractions
Similarities between these places
Holding environment
People
Strive to avoid isolation
Role models
Loneliness epidemic
Gig workers worry:
Money
Reputation
Working for an Algorithm: Power asymmetries and agency in online work (Curchod)
[Ebay]
Tradic Relationship:
Generate multiple accountabilities
Buyer
Seller
Operator
Agency delegated to algorithms:
non-human actants
evaluate - rank - reward/punsih
3 Mechnisms underlying power asymmetries:
P.A. among different actors: Constraining Human agency
Knowlegde of the algorithm to increase agency
Employee monotoring
Overcoming Power assylerties, affected by:
P.A. at Governace level
Sellers' working around the algorithm
P.A. at Transactional levem
Online customer evaluations & platform monotoring
Disaggregation/ aggregation
2 forms of monitoring
Networks
Panopticon Monotoring
Reviews interpreted by algorithms
Practices for increased agency
Focus on individual performance
knowledge of the algoritm constitute power
Working around the algorithm