Please enable JavaScript.
Coggle requires JavaScript to display documents.
Collections and Recovery - Coggle Diagram
Collections and Recovery
Delinquency
-
-
An account goes to Delinquency when a payment of minimum due is not made by customer upon reaching overdue date.
Collections
-
-
From Risk perspective we can track delinquency status with a flag as well as number of times that a customer has had pre-delinquency or delinquency status in last years
-
Recovery
-
-
From Risk perspective we can track delinquency status with a flag as well as number of times that a customer has had pre-delinquency or delinquency status in last years
-
Models
ONLY OVERDUE CUSTOMERS: For every customer segment a model to rank the customers based on willingness to pay can help to optimise resources at call centre
- Segmentation and risk profiling
ALL CUSTOMERS: Collectors can segment customers by risk profile, ability and willingness to pay and decide the collection strategy accordingly
Can be either optimize calls in terms of best time, or agent optimization (segment calls by market or risk profile)
PD Models
PD models can be either at loan application time or we can run periodic models by stages within the collections to recovery timeline
Self cure customers are those customers in collection who with no or minimal collection effort return to their current collection cycle. Every collection portfolio across the domain have “self cure segment”.
Highlights
Efficiency
Improve agents efficiency by creating focus groups. This will include promise to pay high rate customer and also suggest best suitable agent to the case.
-
Cost Optimization
Identify focus groups for a more effective debt collection strategy to help reduce costs, save time and maximize resources
Continuous Monitoring
A continuous monitoring approach will provide complete portfolio intelligence and monitoring of the ongoing collection process.
At the same time will help by keeping the bad debt low (PD Portfolio level).
Dynamic Channel
Dynamically rely on. models to chose the best channel to communicate with customers according to profiles (eg. phone, email, etc)