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2.8 software troubleshooting - Coggle Diagram
2.8 software troubleshooting
Software troubleshooting is the process of scanning, identifying, diagnosing and resolving problems, errors and bugs in software.
11 tips for troubleshooting software
Free up RAM by closing other open programs
Restart the software
Shutdown and restart your computer
Use the internet to find help
Undo any recent hardware or software changes
Uninstall the software, then reinstall it
Look for software patches
Scan for viruses and malware
Check for a firewall conflict
Boot up in safe mode
Defragment your harddrive
Common faults
A system freeze, where the whole system locks and no key or click can release it, which may be as the result of a virus or software bug
The frozen blue screen of a window-based system, which can be caused by issues with driver software.
Software error or ‘bug’ due to poor coding or coding typing errors.
Updates- ironically these can occur because an upgrade has not been applied and so the software malfunctions, or causes a malfunction because it has interfered with existing software.
Unusual behaviour, such as only half a document appearing in a word processing program.
Software failing to load.