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2.7 communication methods - Coggle Diagram
2.7 communication methods
SMS
It stands for short messaging service.
It is available on all mobile phones and allows you to send a short (up to 180 characters) text message to someone elses mobile phone
It can be used to send reminders to employees and to advertise promotions e.g dominos.
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History is logged meaning you can see old messages
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cost effective
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Messages need to be short
Email
Allows you to send electronic messages instantly. You can attach docs, images etc. Businesses use to communicate with employees.
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Delivered really fast compared to traditional post
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cheap
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Can be sent 24 hours a day
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Can contain viruses
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It's not guaranteed that the receiver will read the email
Messaging software
This is a method of communication between software applications
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Allows you to talk to people in real time
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Ineffective for mass communication (communication with lots of people)
Social networking/media
Social media is computer-based technology that facilitates the sharing of ideas, thoughts, and information through the building of virtual networks and communities.
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Funded by adverts so free to use
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Share ideas, photos, music and video clips
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Viruses are common
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Lose some privacy compared to not being on social media
VoIP
VoIP stands for voice over internet protocol.
It's a technology that delivers voice communication and multimedia sessions (such as video) over Internet Protocol (IP) networks. E.g skype and whatsapp
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Tend to be cheaper than traditional phone systems
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Supports multitasking
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Complete portability
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Reliant on good internet connection
Personal assistants (e.g Siri and cortana)
“Intelligent assistant” that enables users to speak natural language voice commands in order to operate the mobile device and its apps.
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Makes life more convenient as things like sending scheduling appointments, takes notes, set reminders are quicker
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People may feel like it is invading their privacy as it is listening to them.
Teleconference
A conference with participants in different locations linked by telecommunication devices. It can be an audio conference with one or both ends of the conference sharing a speaker phone.
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Reduce the cost of meeting (for example if people need to travel far to get to the meeting)
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You can attend business meetings hundreds miles away without leaving your office.
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Informal
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Technical failures with equipment, including connections that aren't made
Video conferencing
Video conferencing is similar to teleconferencing except that people in the meeting can now see one another because video cameras are used to send live images over telephone lines.
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Cost saving
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More flexibility (less people are less likely to cancel and say they can not attend)
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Perfect for remote working
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Time zone differences
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Technical issues such a software not running properly
Cellular and satellite
Cellular phones transmit and receive using land-based towers.
Satellite phones communicate directly with a satellite orbiting the Earth.
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Speed
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Communicate geographically
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Affordable
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Satellites are not easy to repair
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Satellites required to be monitored and controlled on regular periods when it is in orbit
instant messaging
Instant messaging lets people send instant messages (text-based conversation) to each other over a network via internet. E.g Whatsapp.
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Cost saving
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Record keeping
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Security information
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Ineffective for mass communication