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Chapter 8: Diagnosis and feedback - Coggle Diagram
Chapter 8: Diagnosis and feedback
Diagnosis
An ongoing process of making sense of data
Data analysis
Deductive
it makes data coding easier
Assist in data interpretation
Can help to communicate with the clients
Inductive
To create categories that is not previously defined
Identifies key themes from the data
Common mistakes include
Too many categories
Too few categories
Statistical Analysis
For surveys, statistical analysis can be a powerful tool for the data analysis
is very common organization wide use in determining employee satisfaction or engagement
Common basic statistical charts used are frequency distribution tables, histogram, and descriptive stats
Diagnosis phase
Analyze data
Interpret the data
Select the prioritize the right issues that will 'energize' the client
Interpreting data
some consideration at this phase
What are the strength and weaknesses being describe?
What is the nature of problem according to the data?
What is being done with the problem today?
Are there differences in the data according to any demographics variable of interest?
Giving feedback: Preparation
Frame the data
Perceptions, concerns
Identify repeated themes
What to present: "Features of Energizing Data"
Relevant to the problem
Influenceable or manageable: Issues the client can change, wants to change
Descriptive rather than evaluative
Selective: Narrow, not broad
Sufficient and specific
Layers of the problem
How it is presented, how others/client contribute, where it does/does not happen
Giving feedback: the meeting
Remind the client of the contract and purpose of the data gathering
Acknowledge and confirm the positive data
Be specific: Avoid blame, state issues and facts
Avoid projecting your own feelings
Confront tough issues
Resistance
resistance is a label we apply from our own frame or reference
Positive benefits of resistance
can clarify purpose
keep the change conversation going
can enhance the quality of the change
can provide additional data
can build commitment
the skills dealing with resistance is to
be able to identify when resistance is taking place
support resistance as a natural process and a sign that you are on target
support the client in expressing the resistance directly
Dealing with resistance
identify in your own mind what form the resistance is taking
state, in a neutral, non punishing way, the form the resistance is taking
Be quiet. Let the client respond to your statement about the resistance