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Chapter 8: Diagnosis & Feedback - Coggle Diagram
Chapter 8: Diagnosis & Feedback
Diagnosis
Discovery
Dialogue
Analysis
Interpretation
Dealing with resistence
State in neutral way
Be quiet
Identify in own mind
Diagnostic Phase
Interpret the data
Select & prioritize the right issue
Analyze Data
Data Analysis
Inductive
Conducted developing categories from data, using the analysts' own labels
Statistical
Conducted using establish statistical test and techniques, with the assistence of computer software
Deductive
Conducted generally using a model of Burke-Litwin, Nadler-Tushman, or
Sorting data into preexisting categories
Interpreting Data
To determine what conclusion can be drawn
The practitioner may asked a number of question about the data :
What is the nature of the problem according to the data ?
What is being done about the problem today ?
What are the strengths & weaknesses being descibed ?
Resistence Benefits
Can enhance the quality of the change
Can provide additional data
Keeps the change conversation going
Can build commitment
Clarify purpose
Giving Feedback: Preparation
What to present : " Features of Enrrgizing Data "
Relevant to the Problem
Influencable or Manageable : Issues the client can change or want to chane
Descreptive rather than evaluative
Selective : Narrow or not broad
Sufficient & Specific : " Communication" versus "meeting get off topic"
Layers of the problem
how others or client contribute
Where it does or does not happen
How it is presented
Frame the data
Perceptions, concerns
Identify repeated themes
Giving Feedback: Meeting
Confront the tough isues
Watch your language
Avoid projecting your own feelings
Listen, allow the c;ients to process
Be specific
Be willing to change the interpretation
Acknowledge & confirm the positive data
Come to agreement on the meaning of the data & next steps
Remind the client of the contract and the purpose of the