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Verbal Communication Skills, 4 Things, Body Language, Tone, Link Title -…
Verbal Communication Skills
How we are heard
,,
How we are interpreted
The words we use
First impressions
sound
behave
Non verbal communication
body language
facial expression
Using words to share information
receiving
listener
don't stereotype speaker
be prepared to listen
Don't be thinking about your next question while someone is speaking
don't assume
keep an open mind
don't dwell on one thing
see the big picture
avoid distractions
sending
speaker
understanding audience
tone
words
body language
discussion/debate
listening
clarification
speaking
reflection
reflection can also be known as summarising what you have written and finding ways you can use tone and voice to put your point across
reflecting and clarifying
Reinforcement
how interest in what other people have to say)
show warmth and openess
allays fears and gives reassurance
reflecting and clarifying means that you can check and understand the message clearly
also shows you are demonstrating that you are considering the other person’s viewpoint.
it also shows interest in, and respect for, what the speaker is saying
Closing Communication.
“Well, I must be going,
“Thank you so much, that’s really helpful.”
questioning :question:
clarifying areas that are unclear
it can also enable you to explicitly seek support from others.
questioning is also a useful technique to start conversations,
4 Things
pace
Body Language
Tone
Link Title