Please enable JavaScript.
Coggle requires JavaScript to display documents.
CHAP 4: Communication Skills - Coggle Diagram
CHAP 4: Communication Skills
email skill
Implications for the use of email
Do not rely on an email as the only instance of conveying a vital message.
Try to reply to emails promptly once opened.
Keep messages focused.
Use email predominantly for factual information.
Try not to use emails for tricky personal or emotional messages.
Agree with the necessaries of email
be aware of their negative characteristics when using email
Drowning in email
As Byron points out, 'employees receive a large volume of emails and consequently read them quickly, and can easily miss important parts of the message.
Introduction
This may not be important for factual information or non-contentious issues, but it is a key component of messages With personal and emotional overtones. Byron talks of the 'miscommunication characteristics' of email and says that re-ceivers often interpret neutral or negative messages as more negative than they actually are, and interpret positive messages as less positive.
Communication and its use in persuasion
Purpose
convey your feelings to others or to appreciate another's feelings
Relay a request or instruction or to receive such an instruction or request
explain something or have something explained to you
persuade or be persuaded
coordinate activities with others to achieve a task
Collaborate with others
build a relationship with others
Using logic to persuade
Using emotions to persuade
Using an ethical approach to persuade
Barrier to communicate
The impact of culture
Cultural communication is a friendly, sincere, open, respectful attitude, made up of behavior, attitude, speech, and behavior ...
IT barriers
Technological developments in different countries should lead to differences between modern levels, leading to barriers in technology.
Other barriers and comunication
• Hierarchy
Jumping to conclusion
Differing levels of knowledge
Different values and perceptions.
A basic model of
communication
Two-way and one-way communication
Inter- versus intra-communication
Verbal versus non-verbal communication
Verbal communication
Non-verbal communication