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TOPIC 6 : MANAGING KNOWLEDGE WORKERS
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TOPIC 6 : MANAGING KNOWLEDGE WORKERS
K-WORKERS
DEFINITON
Introduced by Peter Drucker The Landmark of Tomorrow (1959)
- Defined as high-level workers who apply theoretical and analytical knowledge, acquired knowledge through formal training to develop products of service.
- They think for a living, unlike manual laborer
- Focus more on quality than quantity
WHY?
:red_flag: Specialized knowledge work toppled the mass production
- Have higher communication skill (speak, write and hold discussion) and, motivation (desire to upgrade their knowledge) and They provide the Brain not the strength
:red_flag: Office/work equipment upgraded
- Changes in the way organization is dealing with business
:red_flag: New Job creation/ Market demand
- Changes in the new skills needed by the organization to do business
WHAT?
:red_flag: Fundamentally alters the nature of work & agenda of management
- Able to make decision, solve problem, answer question and generate ideas based on own analytical reasoning and ability to identify important information from large databased on information they need to be familiar with.
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