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Safety in Products and services to the customer - Coggle Diagram
Safety in Products and services to the customer
Legislation
Consumer Right Act 2015
The Consumer Rights Act 2015 became law on 1 October 2015, replacing three major pieces of consumer legislation - the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. It was introduced to simplify, strengthen and modernise the law, giving you clearer shopping rights.
Must meet the following standards
Satisfactory quality Goods shouldn't be faulty or damaged when you receive them.
You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.
Fit for purpose The goods should be fit for the purpose they are supplied for,
as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
As described The goods supplied must match any description
given to you, or any models or samples shown to you at the time of purchase.
Sales of Goods Act 1979
The Sale of Goods Act 1979 is an Act of the Parliament of the United Kingdom which regulated English contract law and UK commercial law in respect of goods that are sold and bought.
The Sale of Goods Act 1979 requires goods to be as described, of satisfactory quality and fit for purpose.
Fit for purpose means both for their everyday purpose, and also any specific purpose that you agreed with the seller.
Goods sold must also match any sample you were shown in store, or any description in a brochure.
The only time goods are not required to be satisfactory quality is if a defect or issue was specifically drawn to your attention before you bought them.
The impact the legislation had on these products is that they increase the quality and standard s of Product designers work as they can not produce products which are satisfactory to consumers. These laws protect consumers from accepting satisfactory work and products. Increasing industry standards.
The General Product Safety Regulations 2005
(GPSR) require all products to be safe in their normal or reasonably foreseeable usage and enforcement authorities have powers to take appropriate action when this obligation isn’t met.
The British Standards Institute
BSI Group, also known as the British Standards Institution, is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to businesses.
BSI may deem it necessary to check certain products these inspections determine the quality of work of the entire company therefore companies take extra of their end produce. It is important for products to pass all safety inspections especially if products are being mass produced/ distributed this prevents accidents occurring across homes and the country therefore each manufacturing station has their own quality control/ assurance inspector.
Measure to ensure safety of products
Lion Mark
The Lion Mark is a British consumer symbol developed in 1988 by British Toy & Hobby Association (BTHA) and used to identify toys denoted as safe and of high quality.
These symbols are important as they are proof of testing and safety considerations being made by the distributer instilling faith in the company. These symbols also act as a guarantee of the products safety therefore there is severe back lash if the product later on is proven defected.
Other safety symbols on all types of products include: General warning
Health Hazard
Biohazard
Harmful irritant
These symbols inform consumers of how much extra care is required when they are using their product.
Advice to consumers
Manufacturer's Advice
If you make, import, distribute or sell consumer products in the UK, you are responsible for making sure they are safe for consumers to use and following the legal requirements in relation to labelling.
You could face action if a product is found to be unsafe or causes harm to consumers, including legal action.
Therefore the fine print on products to serve a purpose and are important to read and understand.
Safety warnings
This is compulsory if the product has the potential to induce harm to the consumer
Aftercare Advice
Aftercare advice can include the end of product life disposal how the manufacturer has best deemed the product be disposed of. As a collective responsibility to the environment.