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Above the line, Below the line - Coggle Diagram
Above the line
situations where I reacted above the line
Car Problems. I had car problems but I responded above the line and they got fixed.
Broke 2 phones. I broke 2 phones but I didn't hide it or lie. I responded above the line and everything worked out.
E+R=O
Event + response = Outcome
The way you respond to an event will determine the outcome
The 6 R's
1: Press Pause. Stop and think
2: Get your mind right. Get into the right mindset
3: Step up. Respond above the line
4: Adjust and Adapt. Get good at change
5: Make a difference. Create great experiences for others.
6: Build skill. build good habits
Responding to situations in a positive way
taking a step back and think first
Your response to the event is a controllable variable
Below the line
BCD
Blame
Defend
complain
Responding to situations in a negative way.
reacting to situations before thinking