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MTCLearn, Email support@Engagelearning.com, include ticket Jira no on the…
MTCLearn
Platform set up
Organisation set up
MTC
CRC - London
Communities
North
North West
South West
South East
CP
North East 1
North East 2
West 1
West 2
South 1
South 2
CRC - TVY
...any future ones
Programme 1
Course e.g. ETE
Module 1. e.g. Gate
Session 1
Session 2
Session 3
Users
Learner (Service users)
Assigned to an audience
Can attend the course
belong to an audience
Reset password
Managers ( Practitioners)
can view learners in an audience
Can view report of their own
can see other people's teams
Sys Admin
can set up organisation
Can set audience
export reports
Report manager
Can view report
Tableau :!?:
Service centre
can change password
can add SU to a course
can reset password on behalf of SU
can remove SU from a course
Can block SU from a course
can edit SU profile
content designer
design content
add content
edit content
delete content
report on contet consumption
Process
storyboarding
content development
uploading
each stage signed off
Edit teacher (Facilitators)
edit and add content
authorise
Audiences
CP Stand -Alone Order
CO/SSC combination
SAR
Pilot
Support
First-line
SC
Second-line
Modify Content
Maitain categories
Maintain Audiences
Content Design
Third-line
Platform
Totara Infrustructure
Performance
Licences
Reports?
Kallidus
Other support
Commercial
Contract renewal
Exit contract
contract negotition
Start date 01/10/2020
I&A
Report
IT
JIRA workflow
Insight configuration
Tool
JIRA
Part of One Referral 1
Visible to appropriate audience
Require a group set up
workflows
Non-Functional
Requirements
Common
Cloud Based
Scaleable architecture
Resilient Service
Single Sign On
UK Based Service
GDPR / DPA
AT Compliant
segregated data
ISO 27001
Compatibility
Microsoft Edge
Google Chrome
Safari
Mobile phone - Android
Mobile Phone - IOS
IRC
ISO 9001
ISO 14001
Probation
ISO 14001
Governance
Processes
SC
SU: 1 Contact SC to for Help
Practitioner 1b Contact SC for Help
SC 2. Receive the call
SC 2.a Verify the caller
Verified?
yes
SC 2.ab Triage
Third-line
12 more items...
First-line
6 more items...
Second-Line
7 more items...
Inprogress
1 more item...
no
SC 2.ab :Abandon the call
SC Check DoB/Name/RO/Address on Omnia
Insight in JIRA -think beyond omnia :checkered_flag:
No check required if the call is from practitioner
Form
Open
when they complete
Certificates
Email the certificate... I will
utilisation
reports
Identify SU for referra
l
CPP/RO
Complete referral form
CPP/RO
JIRA - Interventions
Referral Received
Process referra
l
Set up the SU in LMS
Contact SU of the login details
provide user guide (on LMS) to new SU and
NotifyCPP/RO
Service Centre
Resolve Jira Ticket
Service Centre
Close Jira Ticke
t
Service Centre
End
Update the insight/spreadsheet with SU details
Service Centre
Obtain details
Email
ETE
Phase 2 or 3
NPS cases
Communities
Identification
BAU
Within 12 months
300 hours
30 hours entitlement
BAU
100-200
20 hours or more
Cat 3
50 people phase 1
Cat 1
Catalogue
all the courses via Sharepoint
Phase 1 - pilot
Next step
3 weeks warning.. before revoking the license
Licence revocation
People
supervisors
CP -OM log to the tool
3 service users for now
track the hours
perhaps weekly report
provide the logistics team
how someone progressing
OM provide explaination
keep a track
hours completed
License utilisation
Escalation
who will input :!?: the hours?
Notifiy to CP -OM can the system do this
define workflow to follow the journey of the course
action required by office
Licence withdrawal
JR - check progress
ETE SpoC
Process
Elearning Design Process
A new course requested
Phase 1 - Analysis
Phase 2 - Design
Phase 3: Development
Phase 4: Implementation
Phase 5: Evaluation
End
outside Content Designer remit
Evaluate information
inform future releases of the module
Upload LMS
Ensure support material
Update course catalogue
Assembling
Sign off
Requirement Analysis
Work with SME
instructional strategies
Storyboarding
prototyping
Sign-off
Requirement elicitation
Audience
length
format
category
type
Sign-off
via email
Jira request
Functional Requirements
Email
support@Engagelearning.com
include ticket Jira no on the email