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Chapter 2:Leadership and Project Manager image, Chapter 3: Project Team…
Chapter 2:Leadership and Project Manager 
Leadership is the ability to inspire the confidence and support of people needed to achieve organizational goals
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needs to act as a mini-CEOs to obtain project resources, motivate, form a team, have vision and resistance, communicate and maintain close contact with all stakeholders
Chapter 3: Project Team Building, Conflict and Negotiation
Effective project team
Group development
Conflict
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Principled negotiation:
- Separate the people from the problem.
- Focus on interests, not positions.
- Invent options for mutual gain.
- Insist on using objective criteria.
Conflict is a process that begins when you think someone has been frustrated or is about to frustrate your main concerns.
Conflict resolution: Mediate (diffusion/confrontation), Arbitrate (judgment), Control (cool down period), Accept (unmanageable), Eliminate (transfer)
- Forming - get to know each other
2.Storming - conflict begins
- Norming - members reach an agreement
- Performing- members work together
- Adjourning - group disband
- Enthusiasm
- Clear sense of mission
- Trust
Chapter 1: Introduction
Project
complex and one time process, limited budget, had a clear goal, customer focused and temporary endavour
Definition
Project characteristics
Importance of project
Shortened product life cycles，Narrow product launch windows，Increasingly complex and technical products，Emergence of global markets
System Quality, Information Quality, Use, User Satisfaction, Individual Impact ,Organizational Impact
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ad hoc endeavors，building blocks in the design，improved products, services, and organizational processes，management of change， crossing functional ，management functions ，customer requirements ，performance objectives
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