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CHAPTER 5: WORKPLACE EMOTIONS AND ATTITUDES, Challenges, Building…
CHAPTER 5:
WORKPLACE EMOTIONS AND ATTITUDES
Emotions
Usually accompanied by facial expressions
If deep and strong enough can turn into mood
Brief in duration
Moods
Cause is often general and unclear
Last longer than emotions
Not indicated by facial expressions
Dimension of mood
Positive affectivity
Negative affectivity
Affect
a broad range of feelings that people experience. Affect can be experienced in terms of emotions or moods
Sources of emotions and mood
Stress
Sleep
Exercise
Weather
Age
Day of the week or time of the day (change of dynamics)
Gender
Personality
Social circle
Model of Emotional Intelligence
Social Awareness (Lowest)
Understanding your own emotions, strengths,weaknesses, values and motives.
Relationship Management (Highest)
Managing other people's emotions
Self-management
Controlling or redirecting our internal states, impulses and resources
Self-awareness
Understanding and sensitivity to the feelings, thoughts and situation of others
Implications of Emotions and Moods in Workplace
Emotional Labor
Surface acting
Deep acting
Difficult to display expected emotions accurately
Difficult to hide true emotions
Emotional dissonance
Affective Events Theory
Job Satisfaction
Job Content
Supervisor
Co-workers
Working Conditions
Pay and Benefits
Career Progress
Responses to Dissatisfaction
Exit
Voice
Loyalty
Neglect
Organizational Commitment
Continuance commitment
Affective commitment
Justice & support
Shared values
Trust
Organizational comprehension
Employee involvement
Challenges
Building organization commitment
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