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Knowledge Retention and Enterprise Content Management - Coggle Diagram
Knowledge Retention and Enterprise Content Management
ECM
helps organizations manage digital knowledge
websites
record management
repositories
digital storage and backups
digital documents
digital asset management
consolidates digital content into one management system
a type of information system (IS)
can be useful when dealing with unstructured data
usefulness depends on information quality and usability
Knowledge Retention
ensures knowledge is kept when people leave an organization
Depends on knowledge transfer
Systems based
documents
databases
online training programs
People based
mentorships
networking
forums
can be implemented through a KMS or through organizational policies
how knowledge is retained depends of the type of knowledge
Knowledge Loss
Failure to capture knowledge
senior employees leaving the organization
failure to incorporate knowledge into organizational practices
failure to store knowledge into a KMS
Failure to maintain stored knowledge
failure to use captured knowledge
system manfunctions
lack of a KMS