5.Contingency funding [Indirect/Non-recurring/Variable/Normal]

Soft-launching & Launching

Zoom can utilize existing market share to help push through other international new markets. (S1, O1)

Zoom may apply the customer-orientated strategy to attract new customers and retain old ones with maintaining quick and good customer service. (S3, T1)

The increase in online conference and tools users create the phenomena of “Zoombombing” which is undesirable. Zoom should take advantage of opportunities and try to minimize adverse effects. (W2, O3)

1. Zoom Pro
i) Cost: High
ii) Profile potential: Medium
iii) Ideo to market period: Low
iv) Development risks: High

3. Zoom Education
i) Cost: High
ii) Profile potential: High
iii) Idea to market period: High
iv) Development risks: Medium

2. Zoom Business
i) Cost: High
ii) Profile potential: High
iii) Idea to market period: Low
iv) Development risks: High

Zoom Education:
i) High profile potential
-high demand by the education institutions.

ii) High idea to the market period:
-Average 2 months

iii) Low development risks:
-Better technology and professional skills

Other Functional Manager (exp IT manager,Global Support Service Manager,Live Training Manager)

Strengths

1. Sharing knowledge with team members
   -The team members work with other people in the field and it allows sharing their personal knowledge to make the other people learn new skills.
   
   

2. Prevent to occur more mistake.

   
   

   -Due to people’s expertise in a group.

   
   

3. The company can increase their productive.

   
   

   -A group people with professional can let their progress become faster and efficiency.

Weaknesses

1. May occur hindered decision-making
   -The employees need to seek approval from management, sometimes the management will unavailable feedback then make the progress become late.
2. May occur the competition between department.
   -Because each department have specific goal but normally will let the team members have the competitive heart.

Strengths

1. Efficient project organization
   -All resources of the project are dedicated to project tasks and assignments so will more motivate the team members success the project.
2. Great environments for improving
   -This structure cam make the employees improve their project management skills as well as more technical leadership skills.
3. More effective communication
   -Because all team members are pay their effort to same project so can increases the effective and efficient communication among the project team

Weaknesses

1. Team member concern about future once project ends.
   -Because this structure is temporary for the project, once the project be ends, they will confuse what can they do in future.
2. Lose professionalism in disciplines
   -Since no departments for the resources based on their specialties, once the project ends,their intellectual property will be lose.
3. Career continuity and professional growth of employees be affect
   -Due to keeps shifting from one project to another, their professional will be affect and difficult to get promote.

Strengths

1. Maximizes resource usage
   -The equipment and employees are shared across projects so allows resources to be maximized.
   
   2. Increased communication efficiency
      -. When employees answer to multiple managers as compared to just the functional manager, issues can be more quickly resolved more, and increase the company-wide interaction.
   3. Collaboration between different departments
      -Brings together highly skilled team members from different departments, allowing the organization to capitalize on the resources it already has so prevent to waste time and money to find outsourcing.

Weaknesses
1.Potential conflict between managers and projects
-Due workers need to answer more than one manager with multiple project so will occur inconsistent managing directives among teams.
2.Too much work can cause overload.
-Because their work is often in addition to their regular functional duties.
3.The decision-making process can be slowed down
-More manager means that the time to make decision become longer because the managers need to discuss with another manager so will make the project progress will be slow down.

1. Conceptual Development

• Updated the online learning and expanded the access for schools during covid-19
• Zoom has lifted the 40-minute meeting limit on free Basic accounts
• Put together with the security resource for educators teaching over Zoom
  partnered with Clever to make Zoom accessible to the 8,000 Clever districts who may be experiencing school closures.

2. Scope Statement
Cost: low cost
Schedule: Arrange as well & carry on time
Performance: Best performance at all
Deliverables: Final outcome achieve the project objective
Review and approval “gates”: Good review

Work Breakdown System （WBS）

3. Work authorization
i. Affiliate
ii. Control
iii. End User
iv. Initial Subscription Term
v. Service Effective Date
vi. Renewal Term

a. Cost status
i) Labour: Hire employees and other professionals
ii) Equipment and facilities: Buy some equipment and facilities to access the software, coding and others
iii) Test-run resources
iv) Soft-launch process- Company will need to do the advertisement and marketing strategies to promote the Zooms
v) Contingency funding- Company will need to set aside some money in case of emergency such as the Zooms suddenly system down

b. Technical performance status

• Issues hosting and joining meetings: Twitter Zoom users run into problems hosting and joining meetings as well as with audio and video output.
• Zoom down reports are on the rise at the moment, with users reporting problems with video and audio output in meetings today.
• Other Zoom users have also been affected by login problems

6. Project closeout
It solves the problem of COVID-19 education for students and schools, and enables students to educate in COVID-19 with using ZOOM online classes. Zoom can record classes and lessons to allow students to learn at their own pace.

Pert Chart https://www.canva.com/design/DAEOCRyTKC4/nVoZsM98N4Dp3fCR1feLgg/view?utm_content=DAEOCRyTKC4&utm_campaign=designshare&utm_medium=link&utm_source=sharebutton

Technological: Need intense research & development

4. Risk: Selling user data (Likelihood low, Consequences High)
   Strategy: Zoom meeting IDs have been removed from Zoom interface to prevent leaking, zoom provides use troubleshooting support.
   

Resource-loading Chart https://docs.google.com/presentation/d/18wI0Gag2ZVNI6h0uZ3OPs_sYvaRQ_rtGc5fJgxCMBec/edit?usp=sharing

IT expert will need to control and manage the software, coding and others to make sure that the system will not down. They will need to solve the problem when the system face to problem or any issue.

Project Manager will need to make sure the project can be run as well and also lead the team to establish the project goal.

Global support service expert will need to manage global and international employees. It also need to ensure consistent and high quality standard of services and experience provided

Public Relation Expert will need to control and monitor the company's social media accounts and offer constructive interaction with users to make sure that the Social media is operating very well.