Please enable JavaScript.

Coggle requires JavaScript to display documents.

image K-Acquisition, IRENE VINCENT 2020961059 AM228 4B - Coggle…

- - - - Industrial Society
      - 20th Century
        
        Information and Knowledge Society
        
        21st Century
        
        Digitized Knowledge Society
- - - - Knowledge and communication
        
        Not dependent on natural resources
        
        Less physical labor
        
        Co-exist with agriculture and industry
    - - To achieve sustainable rapid economic growth
        
        To seek higher value-added
        
        To sustain competitiveness
        
        The impact of globalization
        
        The need to seek new sources of growth
- - - - HUMAN CAPITAL
        
        Human capital refers to knowledge, education, work competence, and psychometric evaluations (Namasivayam & Denizci, 2006).
        
        Stock of productive skills and technical knowledge embodied in labor
        2.Thinkers, Inventors, Innovators
        3.Not money, not machine
        4.Hired mind, not hired hand
        5.Organizational, not individual
      - STRUCTURAL CAPITAL
        Structural capital is any tool, process or information that helps a firm to retain knowledge or use it to achieve objectives.
        
        For e.g : 1.Data
        Data such as a list of customers.
      - CUSTOMER CAPITAL
        
        The value of an organization’s relationships with the people with whom it does business, or the value of its franchise, its ongoing relationships with the people or organizations to which it sells.
        
        Examples of customer capital:
        
        corporate brand
        
        customers
        
        customer loyalty
        
        distribution channels