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GSD: Practices for Cultural Differences - Coggle Diagram
GSD: Practices for
Cultural Differences
INTRODUCTION
Human-centric & social-technical activity
Values
Behavioural Patterns
Beliefs
Communication approaches
Cross-cultural understanding
Motivation
Effort required to obtain trust
Richardson et al.
Global teaming module: set of practices for effective management, focused on general practices in GSD but
does not present clear practices for solving problems arising for cultural differences.
GOAL
12 best practices that address
how global practitioners can manage cultural differences in GSD.
BACKGROUND
Global Softwate
Development
Costs reductions -> developing-country labour markets
Culturas differences
Geographically distributed -> different time-zones
Global
Teaming Model
Proposed as a solution to problems with GSD
Model with emphasis on the organization, governance and management of globally distributed development teams
Culture -> guide how a person performs their work
Cultural diversity
increase creativity and innovation
Barrier to communication, coordination and knowledge-sharing
METHOD
Document Selection
Inclusions
Partially or fully address one or more research questions
Between January 2007(SAFe) and February 2018
Exclusions
Not publish in English
Lacking in proven scientific relevance
Incomplete papers
Not related to research questions
Study Quality
Clear objectives?
Clear study justification?
How research carried out?
Valid threat addressed?
Findings are clearly stated?
Data Extraction
Study aim and research questions
Identify practices
Relevant results
Potential themes from the study’s conclusions
Research question
How should cultural differences be managed, identified and communicated to a GSD team?
RESULTS
Understand and be aware of cultural differences
Make on site visits
Standardize skills required for global team members
Identify and establish the cultural misunderstanding in requeriment
Develop and maintain cultural knowledge base
Assign a local manager with the skills needed for a global team
Offer English language training sessions
Plan how to mitigate issues caused by cultural misunderstanding
Prepare for distributed meetings
PM should take into account cultural differences during group exercises
DISCUSSION
Awareness of other cultures
Problem solving
Mutual respect
Team spirit
Intercultural collaboration
Cultural perspectives
Integration
Face-to-face meetings
Business trips
Team buildings
Mapping team skills
Skills
Knowledge
Experience
Behaviours
Motivations
Interests
Goals
Directions for global project
Standardized procedures
Cultural context
Communication style
Problem-solving approaches
Bahaviours
Cultural identity
Training
Create openness
Mutual respect
Cultural and religions values
Interpretation of behaviours
English training
Jargon and vocabulary
Misunderstanding in Requirements
National culture mindset
Clear and unambiguously information
Hesitation to share bad news
Words that are false friends
Cultural Knowlegde Base
Diversity on behaviours
Interest of the parties
Social values
Protocol to share information
Mitigate Issues
Feedback for stakeholders
Plan responses for circumstances
Backup teams from different locations (time zones)
Work practices
Agenda for meetings
Show appreciation for their input
CONCLUSIONS
It is necessary acknowledging technical, organizational and temporal issues in the interactive and cooperative delivery of GSD solutions.