Topic 1: System Fundamentals
1.System in Organization
1 Planning and System Installation
1.1 Installing a New System
1.2 The System Environment
1.2.1 Example: Spreadsheet Tools
1.2.2 Example: IPv6
1.3 Changes in Environment
1.3.2 Legacy Systems
1.3.2.1 Compatibility Issues
1.3.3 Solutions to Change
1.3.3.1 Software-as-a-Service (Saas)
1.4.1 Alternative Installation Processes
1.4.1.1 Parallel running
1.4.1.2 Pilot Running
1.4.1.2.1 Phased Conversion
1.4.1.3 Data Migration
1.5 Testing
1.5.1 Alpha Testing
1.5.2 Beta Testing
1.5.3 Unit Testing
1.5.4 User Acceptance Testing
1.5.5 Debugging
3.System Backup
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2 User Focus
2.2.3 Remote training
2.2.2 Onsite training
2.2.1 Self instruction
2.2 Comparison of different methods of user training
2.1.3 Printed manuals
2.1.2 Online documentation
2.1.1 Help Files
2.1 Comparison of different methods of user documentation:
3 System Backup
- Software Deployment
1.1.14 Strategies for managing releases and update
1.1.11 Causes of data loss ........................
1.1.12 Consequences of data loss in a specified situation
1,113 Range of methods that can be used to prevent data Ioss
new system can be created in order to replace a system that is inefficient,no longer suitable for its original purpose.
Parallel changeover is when both old and new system are running at the same time. This ensures that there is always one functioning system. However this is more expensive.
the computer system includes hardware, software, people working with it or using iit and the immediate environment.
The system is introduced to groups within the organization, this is then introduced to different sectors after it is confirmed that it is functional.
application software that helps in organizing data,mathematical functions,statistical functions and graphing tool
It describes services for network transport connectivity. Naas involves optimization of resource allocation by considering network and computing resources as a unified system.
the term refers to an old technology,hardware,system, or application program.
type of Internet addressing that uses 64 bits thus providing for more IP addresses
A company converts one module of a system at a time, meaning different parts of a service are converted at different times.
referred to as change management which involves various parameters and is a process of shifting individuals, teams etc. from the present state to a desired state.
refers to the transfer of data between different formats, storage types and computer systems
tests if the system performs and functions correctly
Testing before a software is made available to the general public
Comments and suggestions from a Beta user, feedback is given before the release.
1.keep both information systems(high maintenance cost)2.replace both systems with a new one(high initial cost)3.select the best information systems from each and combine them(very difficult)4.select one over the other(policy problems)
different software entities or systems cannot operate satisfactorily on the same computer or on different computers linked by a local or wide area network.
individual parts of the system are tested seperately
used to determine if the system satisfies the customer
process of identifying and correcting bugs in a computer program
1.4 Network-as-a-Service(Naas)
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contemporary delivery method that allows software and data to be hosted and managed centrally on a remote datacenter.
User documentation is shown online as well as as a hard copy. It should be well structured for easy understanding.
Help files include Manuals, email support.
accidental deletion,admisntrative errors,poor data storage,building fires,not saving the files,viruses,failure,data corruption,firmware corruption,natural disasters,hackers,physical damage,power failure
Examples would be : embedded assistance, frequently asked questions, live chat sessions, online portals, remote desktop connections
for example if the medical records of a patient in a hospital are lost, the the patient/s life can be in danger if the data cannot be retrieved, and painful examinations might have to be repeated
This allows the user their own time to understand and learn.This will allow self study
regular backup using hard disks, firewall installation, data storage in multiple locations,removed hard copies, installation of antivirus program for protection.
Online tutorials are more interactive and they allow for questions to be asked, for manual training iti is based on self discipline and self study
Self study Allows the user to read at their own time
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