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Heritage Sales Process Digitisation - Coggle Diagram
Heritage Sales Process Digitisation
Existing customer
New Customer
Step 1
Make appointment
View myself
Launch website homepage
View entire collection at virtual tour or SKIP
Distributor
Specificier
End users
End users may have limited information
Distributors specifier have full details
May need to submit email
Entrance.
First scene = Company logo + 3 brands (voice over)
Right = Profile (about, global presence). Download corporate
brochure
Left = showroom tour
Certifications + Guardtec Link to details (view brochure)
Collection
Picture of tile in 360 mockup
Image gallery of 3D mockup + Colours + image of tile
Information on sizes + technical spec
Link to website details
Key in this "article code" for tile planner + inspector
View closeup of tile
Visit "Create your own room section"
Request for quote
Create tile planner section
Discussion table
Got questions? Leave a message / Arrange a guided tour with our sales rep
Request for quote
Request for samples
Find out more about our certification
Guardtec (view brochure)
Company information and corporate video
Browse collection online
Key in email to view full details
dealer / specifier
CTA : view tour
Create your own room scene / mock up
Download catalogue
Request for quote
To decide what information to include under dealers section
Show picture and colours
End use
r CTA
Create your own room / mock up
find your nearest distributor
Customers
Dealer (local and overseas)
May want to view collection first. > go back virtual tour or Tile planner after they are interested
End user (developers or consumer)
Specifiers (architects & designers)