Chapter 4: Communication Skills, Sender :arrow_down: Intended…
Chapter 4: Communication Skills
BARRIERS TO COMMUNICATION
Physical barriers: anything physically reduce or distort the message.
someone else talking over a conversation we are trying to listen to
perspex screen often found at cashier points in petrol stations and banks.
the sound of a road-breaker's drill
in busy offices or computer classrooms, the ability to see the other person's eyes but not their mouth 👄 - hidden behind the computer screen => both reducing the volume of their voice and does not allow to lip-read their words.
Language and sematic barriers
significant impediment: difference between people in personal, academic or work situation
the speed can be probelematic (rather than you volume)
the same language but strong regional accents or local phrases =>confusion.
the use of specialized words
'semantic' as 'the branch of linguistic concern with meaning'
when people have different understandings of the same word
convey someone who is miserly
describe a numerial average
fail to listen carefully enough in the first place
actual message itself may be read in more than one way - it is 'ambiguos'.
Barriers: feelings and emotions
which impact on both verbal of non-verbal language
Liking, disliking and prejudice
Happiness, sadness, anger
Sometimes we find it difficult to understand foreigners' behavior because their culture impacts on the way the behave
cultural differences might also directly impact on what sort of communication is permissible between individuals and groups.
local people speak too fast that leads to foreigner student cannot understand
ask lecture for help
biggest negative of IT is in communication that is personal and emotional.
IT lacks the vital human nuances of face-to-face communication.
Other barriers to communication
Differing levels of knowledge
Jumping to conclusions
Differing values and perceptions
A BASIC MODEL OF COMMUNICATION
Personal Benefits of Better Communication Skills
Widen cycles of friends
Better report = better marks
Improve presentation = improve job interview
Feel more confident in social situations
Persuade your boss to give you a pay rise
Have arguments - and win
Inter vs intra communications
Inter: vital for your inter-personal skills
Intra: your ability to think things through in your head, to reflect and to plan your future
VERBAL VS NON-VERBAL COMMUNICATION
Verbal: uses word either written and spoken
Vernal Spoken: new broadcast, chatting with family and friends, presentation, audio diary
Verbal Writen: diary, newspaper, signs, books, journals
Non-verba: uses other means
Facial expressions: sombre, happy, angry, crying, etc.
Body language: proud, confident, aggresive, etc.
Style of dress
Action which convey a message
ITS USE IN PERSUSION
to convey your feeling to others or to appreciate another's feelings
to relay a request or instruction or receive such an instruction or request
to explain something or have something explained to you
to persuade or be persuaded
to coordinate activities with others to achieve a task
to collaborate with others
to build a relationship with others
Using logic to perduade
base on priciples: revered measurement and experiment
Using emotions to persuade
People are persuadeed not just by logic but by appeals to their individual and group emotions
Using all 3 forms such as: sympathetic, pathetic, empathy
=> evoke a feeling of pity
Using an ethical appoarch to persuade
the impression => discussing, valid reasoning, good judgement, scrupulous tactics, integrity => interest and willingness for self sacrifice in the audience's welfare
Encodes into symbols