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PROJECT QUALITY MANAGEMENT - Coggle Diagram
PROJECT QUALITY MANAGEMENT
Processes
Plan Quality Management: Is the process of identifying the quality/standards of the project and deliverables and documenting how the project will demonstrate compliance in meeting the requirements
Quality Planning
Determine relevant quality standards
Communicate quality policy
Review scope statement
Cost of Quality
non-conformance cost
Failure cost (cost of poor quality)
external (liabilities, warranty work, lost business)
internal (rework, scrap)
Conformance cost
Cost incurred over the life of the product
Appraising the product or service for conformance to (testing, destructive testing loss, inspections)
Failing to meet requirements
Preventing non-conformance to requirements
Cost Benefit Analysis
Less rework
Higher productivity
increased stakeholder satisfaction
Lower cost
Perform Quality Assurance (Manage Quality)
Implements a set of planned and systematic acts and processes
Build confidence
Tools
Affinity Diagrams
PDPC
Interrelationships digraphs
Tree diagrams
Prioritization Matrices
Activity Network diagrams: PERT CPM, PDM
Matrix diagrams
Quality Control: It occurs throughout the project
Identify the causes of poor process or product quality
Attribute sampling and variable sampling
Prevention and inspection
Tolerances and control limits
to implement a quality management system: Procedure, quality policy, and continuous process improvement activities.
Failure to comply to quality requirements
overworking the team members to meet customer requirements can lean to errors, rework or attrition
Can lead to undetected errors from rushing planned quality inspections in order to meet project schedule
Grade vs Quality
Precision vs Accuracy
ISO (10006)
Customer focus
Leadership
Involvment of people
Process approach
System approach to management
Continual improvement - Plan-do-check-act cycle
Factual approach to decision making
Manually beneficial supplier relationships
Customer satisfaction: making sure the customer requirements are met.
Conformance to requirements
fitness to use
Prevention over inspection
Manage Responsibility
Basic Quality Tools
Cause-and-effect diagrams
flowcharts
Checksheets/Tally sheets
Pareto Diagrams
Histograms
Control Charts
USL,LSL,UCL, LCL, Center line
Scatter diagrams
Benchmarking
Competitive
Functional
Internal
Steps
Planning
Analysing
Integration
Action
Design of Experiments
Statistical Sampling