PROJECT QUALITY MANAGEMENT
Processes
Plan Quality Management: Is the process of identifying the quality/standards of the project and deliverables and documenting how the project will demonstrate compliance in meeting the requirements
Perform Quality Assurance (Manage Quality)
Quality Control: It occurs throughout the project
to implement a quality management system: Procedure, quality policy, and continuous process improvement activities.
Failure to comply to quality requirements
overworking the team members to meet customer requirements can lean to errors, rework or attrition
Can lead to undetected errors from rushing planned quality inspections in order to meet project schedule
Grade vs Quality
Precision vs Accuracy
ISO (10006)
Customer focus
Leadership
Involvment of people
Process approach
System approach to management
Continual improvement - Plan-do-check-act cycle
Factual approach to decision making
Manually beneficial supplier relationships
Customer satisfaction: making sure the customer requirements are met.
Prevention over inspection
Conformance to requirements
fitness to use
Manage Responsibility
Quality Planning
Cost of Quality
non-conformance cost
Conformance cost
Determine relevant quality standards
Communicate quality policy
Review scope statement
Cost Benefit Analysis
Less rework
Higher productivity
increased stakeholder satisfaction
Lower cost
Cost incurred over the life of the product
Appraising the product or service for conformance to (testing, destructive testing loss, inspections)
Failing to meet requirements
Failure cost (cost of poor quality)
external (liabilities, warranty work, lost business)
internal (rework, scrap)
Preventing non-conformance to requirements
Basic Quality Tools
Cause-and-effect diagrams
flowcharts
Checksheets/Tally sheets
Pareto Diagrams
Histograms
Control Charts
Scatter diagrams
USL,LSL,UCL, LCL, Center line
Benchmarking
Competitive
Functional
Internal
Steps
Planning
Analysing
Integration
Action
Design of Experiments
Statistical Sampling
Implements a set of planned and systematic acts and processes
Build confidence
Tools
Affinity Diagrams
PDPC
Interrelationships digraphs
Tree diagrams
Prioritization Matrices
Activity Network diagrams: PERT CPM, PDM
Matrix diagrams
Identify the causes of poor process or product quality
Attribute sampling and variable sampling
Prevention and inspection
Tolerances and control limits