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KNOWLEDGE ACQUISTION - Coggle Diagram

- - - - Step 1: Analysis of existing infrastructure
      - Step 2: Aligning knowledge management and business strategy
    - - Creating knowledge map
      - Get true picture beyond data
      - Move beyond SWOT analysis
  - - - More focused on technology that enables storage, indexing, retrieval, and reuse
      - Suited company that repeatedly deal with similar problem and decision
    - - Focused on connecting knowledge workers through networks
      - Better suited to companies that face "one-off" problems and depend more on tacit knowledge and expertise than on codified knowledge
- - - - Definition
        
        Knowledge, creativity, & and innovation play an ever-increasing and important role in generating and sustaining growth
        
        Production, distribution and utilization of knowledge contribute/ catalysts of growth and wealth creation in the economy.
        
        The acquisition, utilization, & dissemination of knowledge provide the basis of growth
        
        An economy driven by knowledge and innovation
      - Why change? why K-Economy
        
        Changing fundamental sources of wealth
        
        Knowledge and communication
        
        Not dependent on natural resources
        
        Less Physical Labor
        
        Co-exist with agriculture and industry
      - Rationales for the K- Economy
        
        To achieve sustainable rapid economic growth
        
        To seek higher value-added
        
        To sustain competitiveness
        
        The impact of globalization
        
        The need to seek new sources of growth
    - - Why?
        
        To achieve sustainable rapid economic growth
        
        To seek higher value-added
        
        To sustain competitiveness
        
        The impact of globalization
        
        The need to seek new sources of growth
      - How?
        
        Aware and involved in deeper level of value of information
        
        Mining valuable details
        
        Running Simulations
        
        Making a business out knowledge
    - - Who?
        
        Continuously learning workers
        
        What people know
        
        What people do
        
        Provide the brain
  - - - Any asset tha cannot be measured but is used by a company to its advantage
      - Intangible assets
      - Knowledge can be leveraged by an organization to produce assets of equal or greater importance than land, labor and capital.
    - - Human Capital
        
        Definition
        
        Refers to knowledge, education, work competence, and psychometric evaluations.
        
        HC is neither physical capital nor financial capital
        
        A collection of features, life trade, knowledge, creativity, innovation, and energy, which people invest it in their work.
        
        Stock of productive skills and technical knowledge embodied in labor
        
        Thinkers, investors, innovators
        
        Not money, not machine
        
        Hired mind, not hired hand
        
        Organizational, not individual
        
        Sample of HC
        
        Education
        
        Work experience
        
        Particular expertise
        
        Ability
        
        Productivity
        
        How HC grow?
        
        When organization uses more of what people know
        
        When more people know more stuff that is useful to the organisation.
        
        What to do to get HC
        
        How to Build HC
        
        Communities of practice
        
        Nurture & recognize their importance
        
        Provide resources
        
        How to own HC
        
        Create membership communities
        
        Bonding, not locking their intelligence
        
        Compensation and governance
      - Structural Capital
        
        Definition
        
        Represents the assets that complement the company's human and process capital and enable the creation of value
        
        It is independent of employees
        
        Any tool, process or information that helps a firm to retain knowledge or use it to achieve objectives
        
        Sample of SC
        
        Management philosophy
        
        Methods
        
        Processes
        
        Procedures
        
        Tools
        
        Data
        
        Documentation
        
        Media
        
        Intellectual Property
      - Customer Capital
        
        Definition
        
        Value of relationship that a firm builds with its customers
        
        With whom it does business
        
        reflected in their loyalty to the firm and/or its products
        
        are not reflected in a balance sheet
        
        Sample CC
        
        Corporate brands
        
        Market reputation
        
        Corporate advocate
        
        customers
        
        Customer loyalty
        
        Distribution channels
        
        Business collaboration
        
        How to invest in CC?
        
        Innovate with customers
        
        Collaborate/ R&D with customers
        
        Empower customers
        
        Get customer feedback/chat line
        
        Access to technical support database