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LU5 - WORKPLACE EMOTIONS & ATTITUDES - Coggle Diagram
LU5 - WORKPLACE EMOTIONS & ATTITUDES
Emotion & Moods: Basic Concept
Affect
Emotions
By specific event
Brief in duration
Specific and mixed in nature
Usually accompanied by facial expressions
Action-oriented in nature
If deep and strong enough can turn into mood
Moods
Cause is often general and unclear
Last longer than emotions
More general (positive or negative affect , each is mixed)
Not indicated by facial expressions
Cognitive in nature – influenced by our perception towards what is going on
Emotion Define
Psychological, behavioral, and physiological episodes experienced toward an object, person, or event that create a state of readiness.
Type of Emotions and Mood
emotions
Astonished
Elated
Cheerful
Content
Tranquil
Bored
Sad
Fearful
Mood
High activation
Positive affect
Low activation
Positive affect
Low activation
Negative affect
High activation
Negative affect
Dimensions of mood
Negative affectivity
Positive affectivity
Attitudes versus Emotions
Attitudes
Judgement about an attitude object
Based mainly on rational logic
Usually stable for days or longer
Emotions
Experiences toward an attitude object
Based on awareness of our sense
Occur briefly, usually lasting minutes
Emotions, Attitudes and Behavior
Sources of Emotions and Moods
Personality – Affect intensity
Day of the week or time of the day
Weather
Stress
Social circle
Sleep
Exercise
Age
Gender
Emotional Constraints in Emotions
Organisational Influences
Cultural influences
Implications of Emotions and Moods in Workplace
Emotional Labor
Surface acting
Deep acting
Emotional Labor Across Cultures
Effort, planning and control needed to express organizationally desired emotions during interpersonal transactions
Felt emotions (actual emotions) vs displayed emotions (emotions you got to display/conceal)
Emotional labor higher when job requires
frequent and long duration display of emotions
displaying a variety of emotions
displaying more intense emotions
Job Satisfaction
Job Satisfaction and Performance
EVLN: Responses to Dissatisfaction
Exit
Voice
Loyalty
Neglect
Job Satisfaction and Customers
Organizational Commitment
Affective commitment
Continuance commitment
Building Organizational Commitment
Justice & support
Shared values
Trust
Organizational comprehension
Employee involvement