Please enable JavaScript.
Coggle requires JavaScript to display documents.
metering - Coggle Diagram
metering
Metering Jobs
-
3 Phase meter
I & C cover the more complex/larger meters.
The most common one you’ll come across is polyphase electricity meters, but there are several other instances when we’ll need to book in a job with I&C.
Bracket Install
This is the installation/replacement of a meter bracket which holds a gas meter on the wall or to the floor. Only for gas.
This is not the same as a Meter Box. If a customer's meter box is broken or needs replacing this will be their responsibility.
Trace and Label
This is done to identify which meter supplies a customers property if there is any doubt. It is always worth asking the customer to do a Load test before resorting to a Trace and Label booking. However, they can be booked in cases where there’s confusion over which meter belongs to which property. Using a “fuse finder” for electricity which tests the continuity between the customer's supply and the meter to locate the correct meter for that particular supply. Similarly, with gas, the engineer will work out which gas meter belongs to the customer's supply.
A trace and label test is part of the cross metering resolution process.
Meter Removal.
If you book a meter removal, this will not be a case of removing the meter and then exchanging; it will just be to remove the old one.
Commission Meter
When we install meters, sometimes the engineer won’t commission the meter (connect the gas meter through the electric one).
If this happens, we won’t be able to connect to the meter and will need to book in an engineer to get this commissioned.
When you book in for a meter to be commissioned, you need to provide the HAN code (which pairs the two meters together).
-
Accuracy Query
There are a few things we should check before progressing with sending the MOP out to do an accuracy test:
Is the customer reading the correct meter? (are they reading kWh instead of m3 or their IHD instead of the actual meter)
Is there a dispute on the account? The opening read may have been wrong, and the high bill is due to the jump in usage
If we don't have any readings, the customer needs to provide us with at least once a week for a month
Can we make any assumptions from the readings? If they are consistently high, there may be a fault. If they are just spiking, it's less likely that there is anything wrong
-
-
Over 90% of meters submitted for testing are found to be operating within the tolerance range below:
-
-
If the customer insists that their meter needs testing, here are the options for doing so:
-
The meter is removed and replaced. The old meter is sent for testing at a third party laboratory operated by SGS. After they have completed testing, they send a letter to the supplier and the customer with the outcome of the tests. This takes between 6 - 8 weeks after the meter is removed.
-
We can install a second meter in line with the existing one. After a month, we compare the usage between both meters, and see if the existing meter is fast / slow. If the meter is clocking fast, we'll backdate your usage and write off a portion of the bill.
-
-
an SLT is where an engineer will run 3 tests on the meter and each will give a percentage to show if, and by how much, a meter is running fast or slow. An average will then be used of the three tests run. Tests are done during one appointment and we receive results within a couple of weeks to show if it has passed or failed.
Site Investigation
We can use site investigations in cases where we want to check something onsite without necessarily exchanging the meter. Examples may include when a smart meter has no WAN, but none of the usual reasons apply and also when we suspect a cross meter situation.
Note: Make sure you rule out all other jobs types first (Trace and Label, Commission, Accuracy)
how to read a meter
digital meter
Shows the reading on the first screen, ignore anything after the decimal point.
If the meter is multi rate, take all of these reads. They may show as R1 and R2/Day and Night
Depending on the type of meter, rates may show together, display will cycle through them automatically or will have to press a button the change the screens
mechanical meter
These have rotating counters, numbers shown on display is the reading
-
-
Dial Meters
-
Read the dials from left to right. As you read from left to right the dials will turn in opposite directions - if the first one turns clockwise, the next will turn anti-clockwise and so on.
Appointments
-
-
Cosmetic smart meter removal - Pay As You Go (PAYG) single fuel = £235.00 (Can be charged and then fee waived if for vulnerable reasons)
Cosmetic smart meter removal - Pay As You Go (PAYG) dual fuel =£470.00 (Can be charged and then fee waived if for vulnerable reasons)
-
-
-
-
-
-
-
-
-
Prices- Important to note that upgrades to smart meters and exchanging faulty meters (such as blank displays) are free!
-
how to book appointment
-
We are currently booking paper job appointments, therefore if you are need an appointment booking the metering focals will need the following information:
Get 4 appointment dates (where the customer is available) at least 10 working days from today. You need the date and time. Do not let the customer say ‘any day and time is fine’ as we need specific dates and times.
-
Appointment times are: 8am - 12pm and 12pm - 4pm. The customer must be available for the whole 4 hours.
Why is the appointment being booked? Explanation as to why - e.g gas meter has a blank display and needs replacing.
Does the customer have anything logged on PSR on their account? Is there anything the engineer needs to know? (This includes if the customer has a password).
Are there any parking restrictions? (Can the engineer park comfortably on the road/on the driveway?)
Will the appointment need more than 1 engineer? (Is a ladder needed, so 2 engineers need to be there?)
-
-
Once all of this information is gained and correct a paper appointment can be booked and you will hear back from a focal with the confirmed appointment date and time for the customer.
Pre Payment Meter - a key you take to a payzone to top up
Dial meter - this is located at your home and you're billed monthly
Digital Meter - This meter is easier to read for most than a dial meter and is also direct debit.
Smart Meter - Instead of having to send in meter readings, the smart meter does this automatically. Economy 7 - This is a meter which has a reading for day and night.
DNO - The DNO looks after the Distribution network, repairs pylons/cables . The DNO Is responsible for the mains cable and cut out .
The DNO will need to move the supply point before the MOP can move the meter.
GSOS - Guaranteed standards of service . This is a promise to the customer that when an appointment is booked we will arrive. If we do not arrive the customer is entitled to receive a payment of £30
-
-
-