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Reading 11 - Operations Management - Coggle Diagram
Reading 11 - Operations Management
Input - output transformation model - Page 90
Responsible for smooth running of service
Manage processing & assets
Good design and effective planning
Good workforce and good systems
Continual improvements
Responsible for output of goods and services to the customer
Right product @ right time and right location
Will measure customer satisfaction
Done in line with budgets
Meet ethical requirements & environmental impacts
3 main types of transformation processes
Information - Banking/Accounting/News/telecomms
Customer - Hotels/Salons/Restaurants/Theme Parks
Material - Manufacturing/logistics
Leads to transformational changes
Change in goods/sales - conveyancing
Location - logistics & transport
Informational - Data/recording of information
Physical - Food prep, mixing chemicals in a lab
Storage - Inventory or stock held. Data on servers
Physiological/psychological - counselling/medical treatments
Variety of roles
Managing processes
Design of processes
Planning & control
Improvement
Managing outputs - Ensuring the service or product is on time and to a high standard
Input resources - People/facilities/finances