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CHAPTER 7: K-CREATION - Coggle Diagram
CHAPTER 7: K-CREATION
IMPLEMENTING KM
What knowledge to share?
know-how
knowledge of clients or customers
best or good practices
knowledge processes
competitive intelligent
With whom to share knowledge?
Internal knowledge sharing programs
aim at making the existing business work better, faster or cheaper,
External knowledge sharing
raising complex issue of confidentiality, copyright and in the case of the private sector, the protection of proprietary assets
How will knowledge be shared?
face to face
by way of helps desks
telephone
fax
email
collaborative tools or the web
Why will knowledge be shared?
decision making
reduce cost
provide framework to capture knowledge
Innovation
improve customer service
product to market faster
boosting revenues
METRICS
known as ‘measures’ or ‘key performance indicators’
EFFECTIVE KM METRICS BY GRAHAM BROWN
Awareness
knowledge of what to document
Behavior
participation in KM activities such as committees/teams
Outputs
creation of data bases
Outcomes
impact of new knowledge on key measures of
organizational performance
The 10-Step Knowledge Management Road Map
Infrastructure evaluation
KM system analysis, design, and development
System deployment
Evaluation
Step 10:
Real-options analysis of returns and performance
Understand how to measure
Decide when to use benchmarking as a comparative knowledge metric
Step 8:
Deploying with results-driven incremental (RDI) methodology
Understand the need for a pilot KM
Convert factors to processes
Step 9:
Leadership issues
understand the role of CKO, whether there is need or not
Enable process triggers
Step 3:
Designing the KM architecture, and integrating existing infrastructure
Comprehend various components Infrastructure
Choose IT components
Step 4:
Auditing and analyzing existing knowledge
Assemble a preliminary knowledge audit
Choose strategic position for your KM system that is in line with the strategic gaps identified in step 2
Step 5:
Designing the KM team
Identify key stakeholder: IT, management, and end users; mange their expectations
Identify sources of requisite expertise
Step 6:
Creating the KM blueprint
Customize the details of the seven layers of the KM architecture to your company
Make the build or buy decision & understand the tradeoffs
Step 7:
Developing the KM system
Develop the interface layer. Create platform independence, leverage the intranet, enable universal authorship , & optimise video & audio streaming
Develop the access & authentication layer. Secure data, control access, & distribute control
Step 1:
Analyzing existing infrastructure
Role-who’s in charge of what?
Understand the limitations
Step 2:
Aligning KM and business strategy
Shift from strategic programming to strategic planning
Analyze the gaps
LEVERAGING KNOWLEDGE
10 ideas that need to be applied
Sources and originators, not just information
Decision support
Conversation as a medium of thought
Flexibility and scalability
Real knowledge, not artificial intelligence
Pragmatism not perfection
Collaborative synergy
The user is king
From machine to the mind
Ease of use
KM TOOLS
Five-step KM process
Identifying the knowledge
Creating knowledge
Storing knowledge
Sharing knowledge
Applying knowledge