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CHAPTER 6: MANAGING KNOWLEDGE WORKERS - Coggle Diagram
CHAPTER 6: MANAGING KNOWLEDGE WORKERS
K-Worker
WHAT?
Defined as high-level workers who apply theoretical and analytical knowledge, acquired knowledge through formal training to develop products of service.
Able to solve complex problem or develop new product of services in their level of expertise
WHY?
Specialized knowledge work toppled the mass production
Have higher communication skill (speak, write and hold discussion)
Office/work equipment upgraded
Changes in the way organization is dealing with business
CHIEF KNOWLEDGE OFFICER
Primary task
To articulate a knowledge management program
Task is twofold
making employees aware of the nature and value potential of knowledge;
selling the concept of knowledge management to both corporate and line local management
Profile Attributes
Be sociable and energetic
Goal-oriented and interested in change,
Resources and Support
Top-level sponsorship
Budgets are small for three reasons
No Specific Unit-project based
Small Staff
Others do not knowing what knowledge is
Comparasion
CIOs are oriented toward directing a function
CIOs have distinct responsibilities
Most CIOs are swamped with work